Conversational AI Design Intern @ Rocket Mortgage
DETROIT, MI ★ MAY 2025 - AUG 2025
- Owned end-to-end redesign of an AI-powered assistant embedded within the Rocket Mortgage dashboard, uncovering opportunity areas that expanded the assistant beyond transactional Q&A into guided task completion.
- Defined new interaction patterns, card-based components and system behaviors that supported richer, more reliable user interactions across the assistant experience.
- Designed high-fidelity interactive prototypes and partnered with the research team to validate concepts with Rocket Mortgage clients (n=8), setting usability success criteria and leading evaluation sessions.
- Presented findings and design recommendations to product stakeholders, earning strong PM buy-in and directly informing how concepts were scoped into roadmap-ready features.