Conversational AI Design Intern @ Rocket Mortgage
DETROIT, MI ★ MAY 2025 - AUG 2025
- Redesigned the post-offer onboarding experience inside Rocket Assist from a text-based assistant into a personalized and context-driven system grounded in each client's actual loan stage and home details.
- Designed three interaction patterns, task carousel, in-chat document component and human handoff flow, that were added to the product roadmap.
- Defined usability success criteria and wrote the research discussion guide. 92% of clients found the redesigned experience more helpful and trustworthy.
- Mapped design features to technical dependencies, APIs and engineering scope across three teams, enabling roadmap-ready scoping.